Before we can get involved in helping you with your complaint, you need to give your provider a chance to fix the problem. If your provider doesn’t fix the problem and it’s something we can help with, you can contact us.
We’re available from 8:30am to 5:00pm every weekday except Tuesday, when we open at 9:30am.
Top enquiries
How to contact us
| ONLINE | For complaints: Send your complaint to us online and we’ll call you to discuss it. For general enquiries, media enquiries and feedback about our services: Send your enquiry to us online and we’ll contact you as soon as possible. |
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| FREE PHONE | 1800 662 837 Note: Our 1800 number is a free call but mobile phone calls may attract charges. Tell us if you're calling from a mobile and we'll call you back. |
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| WEB CHAT |
Accessible via the 'Chat' button on the right hand side of your screen.
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| IN PERSON | Customers can book an appointment to meet with our team members in person. We have three offices: - Brisbane: Level 16, 53 Albert St, Brisbane City QLD 4000
- Rockhampton: Level 2, 209 Bolsover St, Rockhampton QLD 4700
- Cairns: Level 1, 15 Lake St, Cairns City QLD 4870
Call us on 1800 662 837 to book your appointment. |
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| POST |
PO Box 3640, South Brisbane BC Qld 4101
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Accessibility
Get extra help to access our services, such as translation services and phone calls for people with hearing or speech impairments.
To make a complaint about your energy or water provider, go to our complaint form.
