Energy and Water Complaints Wizard

An initiative of Energy and Water Ombudsman Queensland

If you have experienced a problem with your electricity, gas or water supplier, there are a number of complaint agencies in Queensland and across Australia who can assist you. There are various independent complaint agencies with different roles, responsibilities and powers. This website may help you find the right agency to help resolve your complaint. We have created the Online Complaints Wizard to help direct you to the right agency and find a solution.


What service is your
complaint about?

If you haven’t contacted your provider about your complaint, you'll need to contact them before we can help. If you’re unsure who your provider is, continue through the wizard and we’ll provide options to help you find out who it is.

If your complaint relates to meter or service charges, bulk hot water, solar installations, capital contributions, carbon tax, price comparisons, retirement villages or caravan parks please visit the Common Enquiries page.